Shipping
Effective Date: May 30, 2026 Last Revised: May 30, 2026
INTRODUCTION
At SYVÉ, every order is treated with the same care and precision that goes into designing our collections. This Shipping Policy outlines everything you need to know about how we process, pack, and deliver your order from our warehouse to your door.
SYVÉ operates exclusively online at www.syvé.com. We do not ship from any physical store because we do not operate physical stores. Every order placed on www.syvé.com is fulfilled from our centralised fulfilment facility and dispatched through our trusted global logistics partners — DHL, FedEx, and United Parcel Service (UPS).
Please read this policy carefully before placing your order. By completing a purchase on www.syvé.com, you agree to the shipping terms described below.
For any shipping-related questions, write to us at syveglobal@gmail.com with the subject line "Shipping Enquiry" and include your order number.
SECTION 1 — ORDER PROCESSING
A. Processing Window
All orders placed on www.syvé.com are processed within 1 to 3 business days of payment confirmation. Business days are Monday through Friday, excluding United States federal public holidays.
Orders placed on a Saturday, Sunday, or a US federal public holiday will begin processing on the next available business day.
You will receive an automated order confirmation email at the address provided at checkout immediately after your order is placed. This email confirms that your order has been received. A second email containing your shipment tracking number will be sent once your order has been packed and handed to our shipping partner.
B. Order Verification
For the protection of all our customers, SYVÉ reserves the right to verify orders before processing them. If additional verification is required, our customer service team will contact you at syveglobal@gmail.com. Orders that cannot be verified within 48 hours of being placed may be cancelled and fully refunded.
C. Order Amendments and Cancellations
Once an order has been submitted on www.syvé.com, our fulfilment team begins processing it immediately. Amendment or cancellation requests must be submitted within 2 hours of placing the order by emailing syveglobal@gmail.com with the subject line "Order Amendment" or "Order Cancellation" along with your order number.
After the 2-hour window, we cannot guarantee that changes can be made. If your order has already been dispatched, our Returns Policy will apply.
SECTION 2 — OUR SHIPPING PARTNERS
SYVÉ works exclusively with three world-class logistics carriers to deliver your order safely and on time.
DHL International is our primary partner for international express shipments. DHL operates in over 220 countries and territories and is known for reliable cross-border delivery and real-time tracking.
FedEx Corporation handles both domestic US express deliveries and international shipments where speed and precision are required. FedEx provides end-to-end tracking and secure delivery confirmation.
United Parcel Service, Inc. (UPS) is our partner for standard domestic US delivery as well as international ground and express services. UPS offers comprehensive tracking, delivery notifications, and a reliable global network.
The carrier assigned to your order depends on your delivery location, the shipping method you select at checkout, and carrier availability at the time of fulfilment. SYVÉ reserves the right to select the most appropriate carrier for each shipment to ensure the best delivery outcome for our customers.
SECTION 3 — ESTIMATED SHIPPING TIMES
Standard shipping times from the date your order is dispatched from our facility are as follows. Please note that these are estimated transit times only and do not include the order processing window of 1 to 3 business days.
Domestic — United States
Standard Delivery: 7 to 10 business days from dispatch date. Express Delivery: 2 to 4 business days from dispatch date. Overnight Delivery: 1 business day from dispatch date, available in select US locations.
International — Worldwide
Standard International Delivery: 7 to 10 business days from dispatch date to most international destinations. Express International Delivery: 3 to 6 business days from dispatch date depending on destination country.
Please note that 7 to 10 business days is our standard estimated delivery window for the majority of orders, both domestic and international. Business days exclude weekends and public holidays in both the country of dispatch and the country of destination.
Estimated shipping times are based on normal carrier operating conditions. They are not guaranteed delivery dates. SYVÉ is not responsible for delays caused by factors outside our direct control, including customs processing, carrier disruptions, extreme weather events, or public holidays. See Section 7 for full details on unexpected delays.
SECTION 4 — SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery location, the weight and dimensions of your order, and the shipping method you select.
Free Standard Shipping is available on qualifying orders that meet the minimum order value displayed at checkout. This threshold may vary by promotional period and will be clearly displayed on the checkout page and on www.syvé.com.
Express and Overnight shipping options carry additional fees which are displayed transparently at checkout before you confirm your order.
International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the shipping fee paid at checkout. SYVÉ has no control over and cannot predict the amount of duties or taxes that may be applied by customs authorities. We recommend checking with your local customs office for guidance before placing an international order.
SECTION 5 — ORDER TRACKING
Once your order has been dispatched from our fulfilment facility, you will receive a shipping confirmation email at the address provided at checkout. This email will include your unique tracking number and a direct link to track your shipment on the carrier's website.
You can track your order at any time using the following carrier portals:
DHL tracking: www.dhl.com/tracking FedEx tracking: www.fedex.com/tracking UPS tracking: www.ups.com/tracking
Tracking information may take up to 24 hours to update on the carrier's system after your shipping confirmation email is sent. If you do not see tracking movement after 48 hours, please contact us at syveglobal@gmail.com with your order number.
SECTION 6 — SHIPPING DEADLINES
To ensure your order arrives on time for key dates, we strongly recommend placing your order within the deadlines below. These deadlines account for our standard 1 to 3 business day processing window and the estimated 7 to 10 business day shipping window.
Holiday and Seasonal Shipping Deadlines
For delivery by Christmas Day (December 25), standard domestic US orders must be placed no later than December 10. Express domestic US orders must be placed no later than December 19. International standard orders must be placed no later than December 5. International express orders must be placed no later than December 15.
For delivery by Valentine's Day (February 14), standard domestic US orders must be placed no later than February 1. International orders must be placed no later than January 28.
For delivery by Mother's Day, standard domestic US orders must be placed at least 14 days in advance. International orders must be placed at least 20 days in advance.
General Deadline Rule
For any date-sensitive delivery, we recommend placing your order at least 14 business days before the required delivery date for standard shipping, or at least 7 business days for express shipping. These timelines account for processing, dispatch, and transit under normal carrier conditions.
SYVÉ cannot guarantee on-time delivery for orders placed after the recommended deadlines. We are not liable for late deliveries resulting from orders placed outside these windows.
Deadline reminders and updated seasonal cutoff dates are published on www.syvé.com during key shopping periods. We encourage you to check our website for the most current deadline information before placing a time-sensitive order.
SECTION 7 — UNEXPECTED DELAYS
SYVÉ is committed to dispatching every order within our standard processing window and ensuring it is handed to our shipping partners promptly. However, once an order has been dispatched from our facility, it enters the carrier's network and SYVÉ has no direct control over transit times.
Circumstances That May Cause Delays
Carrier delays can occur during peak shopping periods including Black Friday, Cyber Monday, Christmas, New Year, and Valentine's Day, when carrier networks experience exceptionally high volume across the industry.
International customs clearance delays can occur when your order is held for inspection by the customs authority in your destination country. The duration of customs holds varies by country and is entirely outside SYVÉ's control.
Extreme weather events including snowstorms, hurricanes, flooding, and other natural phenomena may disrupt carrier networks in affected regions.
Public holidays in the country of dispatch or the country of delivery reduce the number of active business days available for transit.
Incorrect or incomplete delivery address information provided at checkout may cause delays, failed delivery attempts, or return to sender. Please verify your full delivery address carefully before completing your order.
Force majeure events including pandemics, strikes, civil disruptions, and other extraordinary circumstances beyond the reasonable control of SYVÉ or our carriers.
What We Will Do
If your order is significantly delayed beyond the estimated delivery window, our customer service team will investigate on your behalf. Please contact us at syveglobal@gmail.com with your order number and tracking number and we will liaise with the relevant carrier to locate your shipment and provide a status update within 3 business days.
SYVÉ will not be held financially liable for delays caused by the circumstances listed above. However, we are fully committed to working with you and our carrier partners to resolve any delivery issues as quickly as possible.
SECTION 8 — LOST, DAMAGED, AND UNDELIVERED ORDERS
A. Lost in Transit
If your tracking information shows no movement for more than 5 consecutive business days or your order has not arrived within 5 business days of the estimated delivery date, please contact us at syveglobal@gmail.com with the subject line "Lost Shipment" and include your order number and tracking number.
We will open a formal investigation with the carrier. Carrier investigations typically take between 5 and 10 business days. If the carrier confirms your shipment is lost, SYVÉ will offer a full replacement order or a complete refund at your choice.
B. Damaged on Arrival
If your order arrives in a damaged condition, please do the following without delay. Photograph both the outer packaging and the damaged item or items clearly. Contact us at syveglobal@gmail.com within 48 hours of delivery with the subject line "Damaged Order" and attach your photographs and order number.
Claims submitted more than 48 hours after confirmed delivery may not be eligible for resolution. SYVÉ will assess each damage claim and, where valid, offer a replacement or full refund.
C. Delivered But Not Received
If your tracking information confirms delivery but you have not received your order, please take the following steps before contacting us. Check all access points to your property including mailboxes, parcel lockers, porches, and reception areas. Ask any household members, neighbours, or building management staff if they accepted the parcel on your behalf. Allow 24 hours in case of a carrier scanning error, as packages are sometimes marked delivered before they physically arrive.
If after 24 hours you still cannot locate your parcel, contact us at syveglobal@gmail.com with the subject line "Delivery Issue" and we will investigate promptly.
Please note that SYVÉ accepts no liability for packages confirmed as delivered to the correct address that are subsequently lost or stolen. We recommend ensuring your delivery address is secure. For high-value orders, we recommend selecting a shipping option that includes signature on delivery.
SECTION 9 — SHIPPING RULES AND RESTRICTIONS
A. Address Requirements
All orders must be shipped to a valid, complete, and physical delivery address. SYVÉ does not ship to PO Boxes, mail forwarding services, freight forwarding addresses, or addresses that cannot be verified by our fraud detection systems.
Your delivery address must be entered in full at checkout including recipient name, street address, apartment or unit number where applicable, city, state or province, postal code, and country. SYVÉ accepts no responsibility for failed deliveries caused by incomplete or inaccurate address information provided by the customer.
If you need to update your delivery address after placing an order, contact us at syveglobal@gmail.com within 2 hours of placing the order. Address changes cannot be made once the order has been dispatched.
B. Restricted Destinations
SYVÉ reserves the right to restrict shipping to certain countries or regions at any time, including but not limited to countries subject to international trade sanctions, embargoes, or import restrictions under United States law. A current list of restricted destinations is available upon request by emailing syveglobal@gmail.com.
C. Import Duties and Customs
All international orders may be subject to import duties, taxes, and customs brokerage fees levied by the destination country's government. These charges are entirely the responsibility of the customer. SYVÉ does not collect, pre-pay, or reimburse customs duties or import taxes. By placing an international order, you confirm that you are aware of and accept responsibility for any such charges.
If you refuse to pay customs duties and your package is returned to SYVÉ, the original shipping cost is non-refundable and a return handling fee may be deducted from your refund.
D. Multi-Item Orders
Orders containing multiple items will be dispatched together in a single shipment where possible. In some cases, particularly during high-volume periods or if items are stored in different areas of our fulfilment facility, items may be dispatched separately. You will receive individual tracking numbers for each separate shipment.
E. Gift Orders and Third-Party Delivery
If you are shipping an order to a recipient other than yourself, please ensure that the recipient's full delivery address is correctly entered at checkout. SYVÉ does not include invoice prices or financial information inside gift shipments where a gift message has been selected. However, customs declarations on international shipments are required by law to state the approximate value of the goods.
F. Fraud Prevention and Order Holds
SYVÉ reserves the right to place a hold on any order that is flagged by our fraud detection system. In such cases, our customer service team will contact you at the email address provided at checkout. If you do not respond within 48 hours, the order may be cancelled and refunded. This process is in place to protect both our customers and our brand.
G. Signature on Delivery
For high-value orders, SYVÉ may apply a signature-on-delivery requirement automatically. If a signature requirement is applied and you are not available at the time of delivery, the carrier will leave a notification and either attempt redelivery or hold the parcel at a local collection point for a limited period. After that period, uncollected parcels may be returned to our facility. Re-delivery fees may apply.
H. One Shipping Address Per Order
Each order can only be shipped to one delivery address. If you wish to send items to multiple addresses, please place a separate order for each address.
I. Seasonal and Peak Period Rules
During peak shopping periods including Black Friday, Cyber Monday, and the Christmas holiday season, estimated shipping times may increase by 3 to 5 additional business days. SYVÉ will communicate any exceptional delays on www.syvé.com and via email. We strongly encourage orders to be placed well in advance of key dates during these periods. See Section 6 for our recommended shipping deadlines.
SECTION 10 — RETURNS AND EXCHANGES
This Shipping Policy covers the delivery of your SYVÉ order. For information about returning an item or requesting an exchange, please refer to our separate Returns and Refunds Policy available on www.syvé.com. Return shipping costs and eligibility are governed by that policy.
SECTION 11 — CONTACT US
Our customer service team is available to assist with all shipping enquiries from Monday to Friday.
Shipping Enquiries: Email: syveglobal@gmail.com Subject Line: Shipping Enquiry — followed by your order number.
Damaged or Lost Orders: Email: syveglobal@gmail.com Subject Line: Damaged Order or Lost Shipment — followed by your order number.
Business Address: SYVÉ 1745 Broadway New York City, New York 10019 United States
Website: www.syvé.com
We aim to respond to all shipping enquiries within 24 to 48 business hours. For urgent matters relating to a time-sensitive delivery, please mark your email as urgent in the subject line and we will prioritise your case.