Returns
Effective Date: May 30, 2026 Last Revised: May 30, 2026
INTRODUCTION
At SYVÉ, we stand behind the quality of everything we create. If for any reason you are not completely satisfied with your purchase from www.syvé.com, we are here to make it right within the terms of this Returns Policy.
SYVÉ operates exclusively online at www.syvé.com. We do not operate physical retail stores, pop-up shops, or any offline points of sale. All returns, exchanges, and refund requests are managed entirely through our online customer service team and must be initiated through the process described in this policy.
Please read this policy carefully and in full before initiating a return. By completing a purchase on www.syvé.com, you agree to the terms set out below.
For all returns-related enquiries, contact us at syveglobal@gmail.com with the subject line "Return Request" and your order number. Our team is available Monday through Friday and aims to respond within 24 to 48 business hours.
SECTION 1 — OUR 15-DAY RETURN WINDOW
SYVÉ operates a 15-day return policy. This means you have 15 calendar days from the date your order is confirmed as delivered by our shipping carrier to contact us and initiate a return request.
The 15-day return window begins on the delivery date recorded by the carrier — DHL, FedEx, or United Parcel Service (UPS) — in their tracking system. It is your responsibility to check your tracking information and initiate your return request within this window. Return requests submitted after the 15-day window has closed will not be accepted under any circumstances, and no refund, exchange, or store credit will be issued.
To be clear about the timeline: Day 1 is the date of confirmed delivery. Day 15 is the final day on which a return request may be submitted. Your return request email must be received by syveglobal@gmail.com on or before Day 15. Physical return of the item must be completed within 7 calendar days of your return request being approved.
We strongly recommend initiating your return as early as possible within the 15-day window to allow sufficient time for the item to be shipped back to us and inspected.
SECTION 2 — RETURN ELIGIBILITY CONDITIONS
To be accepted for a return, every item must meet all of the following conditions without exception.
The return request must be submitted within 15 calendar days of the confirmed delivery date as described in Section 1.
The item must be in its original, unused, and unworn condition. Items that show signs of wear, washing, alterations, perfume, deodorant, makeup, or any form of use will not be accepted and will be returned to the customer at their expense.
The item must have all original SYVÉ tags attached and intact. Tags that have been removed, cut, or tampered with render the item ineligible for return regardless of condition.
The item must be returned in its original SYVÉ packaging. This includes the branded garment bag, tissue paper, and any additional protective packaging included with your original order. Items returned without original packaging may be subject to a restocking fee or rejected at our discretion.
The item must not be a Final Sale item. Final sale items are permanently excluded from our returns process. See Section 4 for full details.
The item must not fall under any other non-returnable category listed in Section 5 of this policy.
Items that do not meet all of the above conditions will be returned to the customer. SYVÉ reserves the right to refuse any return that does not comply with this policy.
SECTION 3 — HOW TO INITIATE A RETURN
Returns must be initiated by contacting our customer service team directly. We do not operate a self-service returns portal. All return requests must follow the steps below.
Step One — Contact Us Within 15 Days
Email syveglobal@gmail.com with the subject line "Return Request — Order Number" replacing Order Number with your actual order number. In the body of your email, include your full name, the email address used to place the order, your order number, the item or items you wish to return, and the reason for the return. If your item is damaged or defective, attach clear photographs showing the issue.
Step Two — Await Return Authorisation
Our customer service team will review your request and respond within 2 to 3 business days. If your return request is approved, you will receive a Return Authorisation Number (RAN) along with full instructions on how and where to send your item. Do not ship your return until you have received your Return Authorisation Number. Returns sent without a valid RAN will be rejected and returned to the sender at their cost.
Step Three — Pack and Ship Your Return
Pack the item securely in its original SYVÉ packaging with all tags attached. Write your Return Authorisation Number clearly on the outside of the package. Ship your return using a tracked and insured shipping method. SYVÉ recommends using one of our designated shipping partners — DHL, FedEx, or United Parcel Service (UPS) — for your return shipment to ensure full tracking visibility and delivery confirmation.
Step Four — Share Your Tracking Details
Once your return has been shipped, email your tracking number to syveglobal@gmail.com so our team can monitor the return in transit.
Step Five — Inspection and Processing
Once your return arrives at our facility, our quality control team will inspect the item within 3 to 5 business days. If the item passes inspection and meets all return eligibility conditions, your refund will be processed. If the item fails inspection, we will notify you and return the item to you at your expense.
SECTION 4 — FINAL SALE ITEMS
Final sale items are not eligible for a return, refund, or store credit under any circumstances whatsoever.
All final sale items are clearly marked as FINAL SALE on the product page on www.syvé.com at the time of purchase. By purchasing a final sale item, you acknowledge and agree that the sale is permanent and that no return, exchange, or refund will be issued regardless of the reason.
Final sale designations typically apply to items purchased during promotional events, end-of-season clearance sales, sample sales, limited-edition drops, special collaboration releases, and any product explicitly marked as final sale at checkout.
If you are unsure whether an item is final sale before purchasing, please contact us at syveglobal@gmail.com prior to placing your order and we will confirm the item's return eligibility.
Final sale items returned to our facility without authorisation will not be refunded and will be returned to the sender. SYVÉ accepts no liability for the cost of return postage on unauthorised final sale returns.
SECTION 5 — NON-RETURNABLE ITEMS
In addition to final sale items, the following categories of products are not eligible for return, refund, or exchange under any circumstances.
Items that have been worn, washed, altered, or tailored in any way. Items with tags removed, cut, or tampered with. Items that have been soiled, damaged, or show signs of use by the customer. Intimate apparel and undergarments for hygiene reasons. Swimwear where the hygiene strip has been removed. Accessories including but not limited to belts, scarves, hats, and jewellery that have been removed from their original packaging. Gift cards and store credit vouchers. Items purchased using a promotional discount of 50 percent or greater unless explicitly stated otherwise at the time of purchase. Items reported as lost or undelivered that have since been confirmed as delivered by the carrier.
SECTION 6 — REFUNDS
A. Refund Method
Approved refunds are issued to the original payment method used at checkout. SYVÉ does not issue refunds in cash, by cheque, or to a different payment method than the one used for the original purchase.
If your original payment method is no longer active — for example, if your card has expired or been cancelled — please contact us at syveglobal@gmail.com so we can arrange an appropriate alternative such as store credit.
B. Refund Timeline
Once your returned item has been inspected and approved by our quality control team, your refund will be initiated within 3 to 5 business days. After your refund has been initiated by SYVÉ, the time it takes to appear in your account depends on your payment provider and financial institution. This is typically between 5 and 10 business days for most banks and card issuers. Some providers may take up to 15 business days to reflect the refund in your available balance. SYVÉ has no control over the processing speed of your financial institution.
If you have not received your refund after 15 business days from the date we notified you that it was processed, please contact your bank or card issuer directly. If the matter remains unresolved, contact us at syveglobal@gmail.com and we will provide you with a refund confirmation reference to present to your bank.
C. Refund Amount
Your refund will be for the value of the returned item at the price paid at the time of purchase, including any applicable taxes collected at checkout. Original shipping fees paid at checkout are non-refundable. Return shipping costs are also non-refundable unless the return is the result of a SYVÉ error or a confirmed product defect. If a restocking fee applies, it will be deducted from your refund amount before processing. Any applicable restocking fee will be communicated to you during the returns authorisation process.
D. Partial Refunds
A partial refund may be issued at SYVÉ's discretion in cases where a returned item is received in a condition that does not fully meet our return eligibility standards but is assessed as acceptable at a reduced value. You will be notified before any partial refund is processed and given the option to accept the partial amount or have the item returned to you.
SECTION 7 — EXCHANGES
SYVÉ offers exchanges for a different size or colour of the same item, subject to availability and return eligibility. We do not offer exchanges for a different style or product.
To request an exchange, follow the same initiation process described in Section 3, clearly stating in your email that you are requesting an exchange along with the size or colour you require. Exchange requests are subject to stock availability at the time your return is received and inspected. If your requested size or colour is not available, we will offer you a full refund or store credit in lieu of the exchange.
Exchange items will be dispatched using standard shipping once your original item has been inspected and approved. Exchange shipments are subject to our standard estimated shipping time of 7 to 10 business days. Additional shipping fees may apply to exchange shipments and will be communicated to you at the time of approval.
SECTION 8 — DAMAGED OR DEFECTIVE ITEMS
SYVÉ subjects every item to quality control checks before it leaves our facility. However, if you receive an item that is damaged in transit or found to have a manufacturing defect, we sincerely apologise and will resolve the issue promptly at no cost to you.
To report a damaged or defective item, email syveglobal@gmail.com within 48 hours of confirmed delivery with the subject line "Damaged Item — Order Number" replacing Order Number with your actual order number. Attach clear photographs of the damaged or defective item, showing both the fault and the full item. Include your order number, full name, and a written description of the issue.
Damage or defect claims submitted more than 48 hours after confirmed delivery may not be eligible for resolution at SYVÉ's sole discretion. We assess every claim individually and will offer a full replacement, exchange, or complete refund as appropriate. Return shipping costs for confirmed damaged or defective items will be covered by SYVÉ.
SECTION 9 — RETURN SHIPPING COSTS
Customers are responsible for all return shipping costs unless the return is the result of a verified SYVÉ error, a manufacturing defect confirmed by our quality control team, or an item delivered that does not match what was ordered.
We strongly recommend using a tracked and insured shipping service for all returns. SYVÉ recommends using DHL, FedEx, or United Parcel Service (UPS) to ensure reliable tracking and delivery confirmation. SYVÉ does not accept liability for returned items lost in transit. If a return shipment is lost before reaching our facility, SYVÉ will not be able to process your refund and you will need to claim compensation from the shipping carrier directly.
All returned items must be shipped to the return address provided in your Return Authorisation email. Do not ship returns to our general business address without prior authorisation.
SECTION 10 — INTERNATIONAL RETURNS
International customers are welcome to return eligible items in accordance with this policy. The 15-day return window applies equally to all customers regardless of location, beginning from the confirmed delivery date recorded by the carrier.
International customers are responsible for all return shipping costs. SYVÉ does not provide pre-paid international return labels. We recommend using your local DHL, FedEx, or UPS service for international returns to take advantage of their global tracking capabilities.
Please mark your return package clearly as "Returned Goods — No Commercial Value" on all customs documentation to avoid your parcel being held or assessed for import duties upon re-entry into the United States. Any import duties, taxes, or customs fees incurred on an international return shipment that are charged to SYVÉ will be deducted from your refund amount.
International refunds are processed in the same currency as the original transaction. SYVÉ is not responsible for any currency exchange rate differences between the date of purchase and the date of refund.
SECTION 11 — STORE CREDIT
At its sole discretion, SYVÉ may offer store credit as an alternative to a monetary refund in certain circumstances. Store credit is issued in the form of a unique discount code valid for use on www.syvé.com. Store credit does not expire and has no cash value. It cannot be transferred, resold, or redeemed for cash. Store credit can only be applied to future purchases on www.syvé.com and cannot be used in combination with other promotional discount codes unless explicitly stated.
SECTION 12 — ORDER ERRORS
If you receive an item that is different from what you ordered — meaning a wrong style, wrong colour, or wrong size that you did not select — please contact us within 48 hours of delivery at syveglobal@gmail.com with the subject line "Incorrect Item — Order Number." Include clear photographs of the item received and your original order confirmation.
SYVÉ will cover all return shipping costs for verified order errors and will dispatch the correct item using express shipping at no additional charge to you once the incorrect item has been returned and inspected.
SECTION 13 — CONTACT US
Our customer service team is available Monday through Friday to assist with all return, refund, and exchange enquiries.
Returns and Refunds: Email: syveglobal@gmail.com Subject Line: Return Request — followed by your order number.
Damaged or Defective Items: Email: syveglobal@gmail.com Subject Line: Damaged Item — followed by your order number.
General Enquiries: Email: syveglobal@gmail.com Website: www.syvé.com
Business Address: SYVÉ 1745 Broadway New York City, New York 10019 United States
We aim to respond to all returns-related enquiries within 24 to 48 business hours. Please include your order number in every communication to help us assist you as quickly as possible.
QUICK REFERENCE SUMMARY
Return window: 15 calendar days from confirmed delivery date. Final sale items: Not eligible for return, refund, or store credit under any circumstances. Item condition: Unworn, unwashed, tags attached, original packaging intact. How to start: Email syveglobal@gmail.com within 15 days. Refund method: Original payment method only. Refund timeline: 3 to 5 business days to initiate after inspection approval. Exchanges: Same item, different size or colour only, subject to availability. Return shipping: Customer responsibility unless SYVÉ error or defect confirmed. Shipping partners: DHL, FedEx, and United Parcel Service (UPS) recommended for returns.